Faq

Monitors:


This site should be viewed with a minimum screen resolution of 640 x 480 with a recommend screen resolution of 800 x 600. Refer to your computer's manual for information on changing this setting.

We have made every effort to display as accurately as possible the colors of products that appear on our site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

Ordering

 

Order Status:

 

You will receive an order confirmation e-mail after submitting an order. If you picked UPS as your shipper then you will receive another email with tracking numbers showing when your order was shipped. Should you require further information about an order, please use one of the following methods:

 

Via Email: 

Monday thru Friday, 8:00 a.m. to 4:30p.m. (CST) at Taco Cabana Online Store

 

Via Phone: 

Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time at 210-402-0091

 

Customer Service:

 

If you have any questions concerning your order, please call the Taco Cabana Online Store Customer Service Team at 210-402-0091. Our hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. (PST). You can also reach us via e-mail at Taco Cabana Online Store Customer Service.

 

Change or Cancel your Order:

 

To change or cancel an order, you must contact us by e-mail Taco Cabana Online Store Change Order or phone 210-402-0091. Most orders ship out the day the order is received, excluding weekends, we cannot guarantee that an order can be changed or canceled, although we will take all reasonable steps to accommodate your request.

 

Polices

 

Return Policy:

 

Returns or exchanges of stocked merchandise will be accepted within 30 days of receipt. Returned merchandise must be in new condition and may be subject to a 15% restocking fee. The return credit will be reduced by the restocking fee. Return freight will be the responsibility of the purchaser except for returns of factory flawed or manufacturing defected merchandise. Returns must be pre-authorized with customer service and a "Return Authorization" issued before we will accept returned merchandise. Returns for non-stocked items will not be accepted, except for factory flawed or manufacturing defected merchandise. Returns must have a pre-authorization from customer service by telephone (1-210-402-0091) or email Taco Cabana Online Store Customer Service, pursuant to the instructions provided and a "Return Authorization" issued before it can be accepted as a return Product.

 

Because of the custom nature our printing and product fulfillment processes, on custom non-stocked items we CANNOT accept returns, changes, or offer refunds of an order once an order has been approved online and placed in our system. It is your sole responsibility as the customer to confirm the accuracy of all data, graphics and content contained in your order prior to approving and submitting your order. We fulfill printing and custom product orders automatically from our website, therefore, no one will review or verify the accuracy or visual correctness of your order prior to it being printed or fulfilled. Your order will print exactly as the information was entered and approved by you. Taco Cabana will not be responsible for any incomplete or inaccurate information or for any typos associated with your order.

 

Private Policy:

 

Your privacy is very important to us. We do not sell personal information about individual users (such as name, address, e-mail address) to third parties. We do not sell or rent lists of users or use information about individual users outside the scope of fulfilling orders from this site. You may opt-in to receive periodic e-mail promotions from this site. To opt-out, click on the My Account button and follow the instructions under the My Profile section.

 

Shipping

 

Shipping Methods, International Shipping and Holiday Shipping:

Shipping Methods:

 

All shipments are based on USPS or UPS Ground service. Extra charges for custom's, brokerage fee's, overnight, second, or third day air shipment will apply. Orders with more than one item may ship in separate packages and arrive at different times. Most orders ship out the day you order, however, orders can take up to 48 hours to ship out. Leave plenty of leeway to insure your order gets to you in time. Extended delivery areas can be shipped USPS regardless of what you chose as a shipper. Please make sure your address is filled in completely (Floor #, Suite #, etc). We wil l pass on the $10.00 address correction charge-charged by UPS- if the order has to be corrected due to address correction.

 

International Shipping:

Extra charges for customs, duties and taxes are not included any you may incur these fees payable upon delivery.

 

Holiday Shipping:

 

UPS: UPS ground does not pickup on November 26th-27th, December 24-25th & 31st and January 1st. UPS does not guarantee ground/standard shipping times from December 11th thru December 31st. Therefore to insure a holiday delivery, plan accordingly based on our warehouse in San Antonio, TX and a one week shipping time for ground/standard.

 

USPS: If you are shipping to a Military address, USPS suggest that order by December 4th. If you are shipping to anywhere in the Continental US, using Priority/1st Class order by December 17th, otherwise use Express Mail if ordering on December 21st.

 

Payment

 

Payment Options:

 

We accept Visa, Master Card and Debit Cards with the Visa or Master Card logo. If you would like to pay by check, please call us during business hours at 1-800-548-1227, option 2 to finish your order. We will manually enter your order for you.

 

Sales Tax:

 

Sales tax will be charged on all orders delivered to the state of Kansas.

Transaction Security:

This site has been encrypted with Verisign to protect your credit card information. Credit Card information is not stored on our servers. You can safely enter your entire card number on our store via our secure server, which encrypts all submitted information. 


Verified by Visa:

 

Currently our store does not support the Verified by Visa program. You can still use your Visa credit card as payment for an order, but you won't be asked to enter your Verified by Visa password.

 

Troubleshooting Payment Declines:

 

To protect your security and privacy, your bank cannot provide us with information about why your payment was declined. Because of this, you most likely need to contact your bank directly to solve most payment issues. 

Here are steps you can take to resolve payment issues:

  • Contact your bank about payment security policies. Your bank may flag any unexpected activity on your account. This includes first time orders and high value purchases, regardless of the amount of funds available (or credit limit). Your bank may require your verbal authorization to proceed with a transaction.

  • Contact your bank about payment authorizations and reserved funds. When you place an order, we contact your card's issuing bank to confirm that your credit card has a valid number, and has not been reported as lost or stolen. This is communicated via a full authorization for the amount of the purchase. If you make changes to your order, cancel items, or a multiple-item order ships in more than one shipment, your card may be authorized for each change and funds may be reserved against your account for each authorization. Some banks have been known to hold these authorizations for 7-10 business days. If your payment is declining due to lack of available funds, contact your bank to confirm if the reserved funds are authorizations, verify the amount of time they hold authorizations, and request that they remove any extra authorization to free up funds in your account.

  • Verify the payment information entered on your order. Did your billing address change recently or did you get a new card with a new expiration date? To keep up with industry standards on security, our store checks for a matching billing address. However, some banks put the number in first in the case of PO Boxes. Please put your PO address in the format of this example: 123 PO Box.

 

 

Size Charts

 

We provide these size charts as a general guide. Sizing can vary slightly from brand to brand. We have provided specific sizing information in our product descriptions. If a sizing chart is missing and you would like to see it, please contact customer service via email: Taco Cabana Online Store Customer Service

 

Disclosures

 

Copyright:

 

All content included on this site, such as text, graphics, logos, button icons, images, audio clips and software, is the property of Taco Cabana Online Store or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Taco Cabana Online Store and protected by U.S. and international copyright laws. All software used on this site is the property of Taco Cabana Online Store or its software suppliers and protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Trademark:

Taco Cabana Online Store and other Taco Cabana Online Store graphics, logos and service names are trademarks of Taco Cabana Online Store. Taco Cabana Online Store trademarks may not be used in connection with any product or service that is not Taco Cabana Online Store, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Taco Cabana Online Store.

 

Disclaimer:

 

This site is provided by Taco Cabana Online Store on an "as is" basis. Taco Cabana Online Store makes no representations or warranties of any kind, express or implied, as to the operation of the site, information, content, materials or products, included on this site. To the full extent permissible by applicable law, Taco Cabana Online Store disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Taco Cabana Online Store will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect, incidental punitive and consequential damages.